How Appco Australia focuses on great customer service
Updated: Dec 10, 2018
We all know that people who receive excellent customer service are more likely to return to your business. So, it pays to exceed your customers’ expectations and create a positive experience with your brand.
At Appco Australia, this is exactly what we aim to do for our clients. That’s why we have a team of experts, dedicated to delivering professional, high-quality customer service through our call centre.
Our call centre representatives phone our clients’ customers and donors to ensure they have had a positive experience with their brands. And, not only do they deliver excellent customer service – they’re extremely knowledgeable too. The calls we make are on behalf of the brands we represent, which means our staff need to be across our clients’ businesses.
“Most of the calls we make are related to quality-assurance checks. We call our clients’ customers and donors to verify their details, and to ensure that they’re happy with the services they’ve received during the purchasing process,” says Kurtis Kendall, Call Centre Team Leader.
Appco Australia works with our clients one-on-one to ensure we’re representing their company in the way they want us to. From how we greet an individual to the information we collect on their behalf, it’s our role to ensure their customers are satisfied, informed and that their experience with the brand ambassador has been a positive one.
Kurtis adds: “Most of the customers and donors we talk to really appreciate a phone call. It shows them that the charity or business they’ve purchased from or donated to cares about their experience and is thankful for their support.”