Appco In Focus: Meet Kurtis, Appco Australia’s Customer Service Team Leader
Updated: Dec 10, 2018
Introducing Kurtis Kendall, Appco Australia’s Customer Service Team Leader. He’s the man who manages our customer service team and the hundreds of calls that come through each day. Not only is he super-organised and focused, he’s also a genius at solving a Rubick’s Cube.
Here at Appco Australia, we believe learning never stops regardless of your experience, so how do you continue to develop your skills?
At the moment, all my learning is through self-study. I like to search the internet for information and tutorials that I find interesting or useful for my position. But recently I’ve been considering enrolling in an evening IT course so I can study while still working full-time.
Your role is fast-paced, what’s your strategy to remain focused?
I find listening to music helps. I need to be available to assist my team at any time, so stringed music like the violin and cello helps me focus on work while also being soft enough to hear if someone is trying to get my attention.
You manage a team of awesome people – what’s your leadership style?
Yes, my team are amazing; everyone works really hard and we work well together. I like to encourage and motivate my team with incentives – chocolate seems to always work well!
How are you using your annual leave this year?
I’ve never been to Melbourne and some friends have recently moved there, so I’m planning to visit in the next few months.
What’s something important or useful you learned in a previous job?
One of my first roles was in sales. I went from business to business talking to about 200 people a day and being rejected about 180 times. Although it was disheartening at first, I learned that keeping a positive mindset and being happy helped me to enjoy my work.
If you had to be locked in a building overnight, which would it be?
A glass igloo under the Aurora Borealis at the Kakslauttanen Arctic Resort in Finland – if I’m going to be locked in somewhere, it may as well be comfortable and with a view.
What's something about you that people would be surprised to learn?
I built my own computer. I don’t have any experience in IT, I just thought it would be fun and found all the information online.
What’s your favourite food?
Tiramisu – but I’m really picky and I’ve only found three places that make it the way I like it.
Have you got any secret talents?
I can complete a Rubick’s Cube in under two minutes.
Have you ever met anyone famous?
Yes, Shannon Noll – I met him before he was on Australian Idol and he’s a close friend of my uncle and grandma.
City or country, and why?
Country. I grew up in a small town and moved to Sydney only four years ago. I lived in a beautiful wooden house surrounded by the rainforest. The air is fresh and the nights are quiet and dark. I’m still getting used to the sound of a busy city while I’m trying to sleep, but there are some benefits to living in the city – shops are close by, there are more job opportunities and fewer spiders.