“WOW! I want to take a moment to acknowledge how impressed I am.”
Appco Australia’s call centre team makes quality-assurance and verification calls to customers and donors to thank them for their purchase or pledge and to check that they’re 100 percent happy with the sign-up process.
From these conversations, we often receive feedback from people about their experiences with the brand ambassadors contracted to represent our clients’ brands. Here are some of the most recent comments…
Donor Michael commented on the outstanding service delivered by independent contractor Scott: “WOW! I want to take a moment to acknowledge how impressed I am. From the amazing guy who shared what the foundation does to quickly actioning my request for an address change, this shows me that you have the processes, people and passion to make a difference.”
Robyn was really impressed with fundraiser Chloe:“She is a sincere, empathetic and gracious young woman. Training alone could not have instilled those values in her. Well done to the foundation for recruiting her.”
“He was the nicest fundraiser I have ever spoken to, he was just phenomenal,” said Daria, a very happy donor who was impressed with contracted brand ambassador Ben.
And donor Rebecca said:” Both Anton and the contractor he was working with were very respectful, lovely guys. I saw them later on in the day after making the donation and they both shook my hand and remembered my name – I really appreciated it.”
Fundraisers are expected give everyone a positive experience, whether they decide to donate or not. Yvonne was so impressed by her interaction with a fundraiser, she called us with her feedback: “A lovely young woman named Kathleen just knocked on my door. An absolute standout of a fundraiser and we have had quite a few over the years, she was extremely well-informed, well-spoken, understanding and, most importantly, she made me smile.”
At Appco Australia, we recognise that health and wellbeing is not only important for our people, but also for our business – it improves productivity, business performance, staff morale and employee engagement. But we’re not about to suggest eating only salad and hours in the gym. Read on as we share our tried-and-tested tips for creating a healthy workplace.
So, you have a great business idea with huge potential – you just need to inspire others to believe in (or buy into) your vision. Success in business is more than just a great idea and there’s no magic trick to getting your brand recognised. It’s about having a great product and, just as importantly, communicating it so that others believe in it and in your passion.
At Appco Australia, we’re committed to creating and delivering our clients’ campaigns compliantly and ethically, in line with or exceeding industry regulations.
Meet Michelle Alexander, Appco Australia’s Operations Manager. Not only does she ensure our clients’ campaigns run smoothly, she’s an entrepreneur in her spare time! When Michelle isn’t working hard in her full-time role at Appco Australia, she’s managing and teaching classes at the small yoga studio she owns.
It’s with good reason that Melbourne Cup Day is known as ‘the race that stops the nation’. For 156 years, this world-famous event has captured Aussies’ attention, wherever they are, for a few minutes on the first Tuesday of November to witness the winning horse cross the finish line.